Refund & Returns Policy

Welcome to Viogenlabs.co.uk, the official website of Viogen Labs. We are committed to providing high-quality products and excellent customer service. This Refund & Returns Policy outlines the conditions under which refunds, replacements, or returns may be processed.

By placing an order on Viogenlabs.co.uk, you agree to the terms outlined below.

 General Policy

Due to the nature of pharmaceutical and research products sold by Viogen Labs, all sales are generally considered final. However, we will review and resolve issues related to damaged, incorrect, or incomplete orders.

Our goal is to ensure that customers receive the correct Viogenlabs products in safe and secure condition.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:
• Your order number
• A description of the issue
• Clear photos of the product and packaging

After reviewing your request, Viogen Labs may offer:
• A replacement product
• Store credit
• A partial or full refund

Each case will be assessed individually.

 Return Eligibility

Returns may only be accepted under specific circumstances, including:
• Incorrect product shipped
• Products damaged during transit
• Missing items from the order

Products must remain unopened, unused, and in their original packaging to qualify for return approval.

Non-Refundable Situations

Refunds or returns cannot be issued in the following situations:
• Change of mind after purchase
• Incorrect shipping address provided by the customer
• Packages delayed by courier services
• Packages affected by customs procedures
• Opened or used products

For safety and hygiene reasons, opened products cannot be returned.

 Shipping Costs

Shipping fees are generally non-refundable unless the issue was caused by an error from Viogen Labs.

Customers may be responsible for return shipping costs unless otherwise agreed by our support team.

 Lost or Delayed Packages

Once an order has been shipped, delivery is handled by the courier service. While Viogen Labs works with reliable shipping partners, we cannot guarantee delivery times.

If your package appears lost or significantly delayed, please contact the courier first using your tracking number. If additional assistance is required, our support team will help investigate the issue.

Refund Processing

If a refund is approved, it will be processed through the original payment method whenever possible.

Refund processing times typically range from 3 to 10 business days, depending on your payment provider or financial institution.

Order Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, please contact our support team as soon as possible.

Policy Updates

Viogen Labs reserves the right to modify or update this Refund & Returns Policy at any time. Updates will be published on Viogenlabs.co.uk.

Customers are encouraged to review this policy periodically.

Contact Us

If you have any questions regarding refunds, returns, or your order, please contact our support team.

Viogen Labs Customer Support

Email: sales@viogenlabs.co.uk
Website: Viogenlabs.co.uk